Travel Information

Entering Canada

As of June 1st, 2009, everyone from every country that comes to Canada by air, land and sea needs a passport or equivalent travel document.
Permanent residents (who are not citizens) need their lien-registration card and passport. (Some exceptions apply to children's passport requirements). Read additional details at the website of Canada Border Services Agency. Citizens from all countries other than the US must have a valid passport, and in some cases a visitor visa may be required.

Customs Information

Canadian customs regulations apply for all personal and business travel into Canada. For most travelers, they may clear customs with their personal goods and belongings at the airport in Toronto. Please check your local customs regulations if you are planning on taking Canadian purchases home with you.

Arriving by Air

Air Canada and many US and international carriers provide direct flights to Toronto's Lester B. Pearson International Airport(YYZ) from major cities in North and South America, Europe, Asia, and the Pacific Rim. This airport is located just west of the city; it is accessible from highways 401, 427 and 409. You can check the status of your flight schedule here.

Transporation From the Airport

  • By Limousine/Taxi:

    • Limousine is usually a luxury car (town car) and they are more comfortable and clean than taxis for the trip downtown (e.g., some taxis do not have a/c). Both the Taxis and the Limousines can be located immediately outside any airport terminal on the Arrivals Level. If there is a line up, it'll move pretty fast.

      If anyone approaches you within the terminal for a lift, pass; that's probably illegal driver, and they are not supposed to be in terminal.

      You can reserve a Limousine by:

      • Airport Services (1-800-263-6135)

      • Air Flight Services (1-800-268-6843)

    • The trip downtown could take from 30 minutes to 1.5 hours depending on traffic conditions. The fixed-rate taxi fare vs limo fare to downtown are about CAD$50 vs CAD$55, respectively, to The Sutton Place Hotel.

  • By the Airport Express Bus:

    • The airporter bus travels from the airport to the Delta Chelsea hotel that is located about 800m to the south from Sutton. From Delta Chelsea you can transfer to the Mid-Town connector shuttle or a taxi which will take you to the Sutton Place Hotel: this taxi ride will cost you about $10 or less. You can also walk to Bay street and take the northbound Bus 6 to Wellesley Street.

    • "Airport Express" Kiosks are located outside any airport terminal on the Arrivals level. (Terminal #1-Post #7; Terminal #2-Post #7; Terminal #3-Post #29). The tickets cost about $20 one-way or $33 return (in 2009). These buses will take at least 50 minutes to get Downtown, depending on traffic. In order to transfer to the Public Transportation Subway System (locally known as the TTC) you can take the Airport Express to Islington Station.
      See: for details.

  • Bus service to and from Airport by Public Tansit

    • The TTC, Toronto's public transit, also provides Airport Service and is the least expensive method of getting to and from Downtown Toronto.
    • The bus "192" route provides all-day fully-accessible express bus service between Kipling Station on the Bloor-Danforth Subway line and Pearson International Airport. Buses stop only at Kipling station, Terminal 3 (Arrivals Level), and Terminal 1 (Arrivals Level). Ask a transportation officer at the Airport for the location of the TTC bus 192 stop.
      Service operates from approximately 5:30 a.m. to 12:30 a.m., seven days a week. One-way travel time to the Kipling subway station is approximately 20 minutes. You can purchase a ticket from a bus driver by depositing a cash fare into a box next to a driver. Keep your ticket (transfer), because it remains valid as long as you keep traveling in one direction without backtracking (must be used at first available transfer point; not valid for stopover). You can travel by a bus, subway, or streetcar using same ticket: you have to show it to operator as a proof of payment when you transfer from one route to another.

    • The closest subway station to Sutton (KR2010 conference hotel) is Bay Station on the Bloor-Danforth Subway (green) line. From the Bay subway station take the exit to Bay street (at the corner of Bay and Bloor W).

      There is a bus 6 stop nearby: take the southbound bus along Bay street down to Wellesley (about 5min). The Sutton hotel is located near the corner of Bay and Wellesley Street W.

Arriving by Car

Whether approaching Toronto by car or by bus, the traveler will reach Toronto by one of several major routes paralleling the shore of Lake Ontario. Highways 401 and 2, and the Queen Elizabeth Way, enter Toronto from the west. Highways 401 and 2 also enter Toronto from the east. Highway 400 runs from the north and connects with Hwy 401.

Arriving by Rail

Toronto is served by the VIA Rail System, the network that provides all rail service throughout Canada (with connections to the Amtrak system through Niagara Falls, New York). Trains arrive at Union Station in downtown Toronto. Union Station is located on Front Street, between Bay and University (across the street from the Royal York Hotel). The station is right on Toronto's subway line ( locally known as the TTC), and is within walking distance of Rogers Centre,the CN Tower, the financial district and many downtown hotels, shops and restaurants. There are also taxis available outside Union Station ( Map ).

Arriving by Bus

Buses arrive at the downtown Toronto Bus Terminal at 610 Bay St near the corner of Bay and Dundas, about 900m to the south from the Sutton Place Hotel. The northbound city route 6 or taxi can take you from this Coach Terminal to The Sutton Place Hotel. Service to/from points all over Ontario, Canada and the U.S. National and regional bus lines serve the Greater Toronto area. Call (416) 393-7911 for bus company fares and schedules. You can purchase tickets either in person at the terminal or online.

Public Transit

Toronto Transit Commission (TTC) offers Weekly Pass and Day Pass that might save you some money if you are going to travel a lot around the city. Call 416-393-INFO for TTC related information and ask for an operator who speaks your native language.

Sales Taxes and Visitor Tax Refund

Most items in Ontario, except food, are subject to both a 8% Provincial Sales Tax (PST) and a 6% federal Goods and Services Tax (GST). Non-residents of Canada, however, may claim a rebate for the GST paid on most consumer goods taken out of the country. The GST Rebate Guide for Visitors, which includes the rebate form, can be downloaded from the Canada Revenue Agency Web site. Please ensure that you retain all your receipts so that you can claim your rebate at a Duty Free Shop as you leave the country.